Frequently Asked Questions

Check out our Help Center for more information.

Go to www.frontlineticketing.com/register. Select “Organizer” if you will be planning events or “User” if you will be attending events, then enter the requested details. Find specific steps by visiting our Help Center.

Frontline's service fees: 8.5% of the ticket price + 1.49 USD per paid ticket. Learn more by visiting our Terms of Use.

Yes, Event Organizers will not be charged to use Frontline if they're not charging for tickets! Frontline has no monthly charges, registration costs, or setup fees. However, if you're charging for ticket sales, we do charge a service fee (see the previous question).

You can accept online card payments for your event through Frontline's payment gateway-enabled platform. We make it easy for you to track and charge your events online and in-app! Learn more by visiting our Help Center.

Once you register for an Organizer account with Frontline Ticketing, you must enter your financial information.

Login to the website and click on dashboard (not available on mobile app), scroll to Financial Information and click on the tab.

You will be asked to input your financial information. learn more by going to our Organizer policy.

Login to your account via the buyer's app and click on the "Wallet", click on view ticket and simply follow the steps to generate a refund request.

Refunds are approved by the Event Organizer. Review our Refund Policy to learn more.

Scan your tickets is a simple process:

Download our app on Google Store Click Here. or Apple Store Click Here

On the website click on manage event then click edit event, on this page you will see a scanning code displayed. On the mobile app, click on event select the event you wish to engage then copy and paste the code into the scanning app and you are ready to scan.

Click on the QR icon on the lower right corner of the app to enable your camera.

Click on the notebook icon next to the dashboard icon, here you can search the attendees by email or name to check them in manually.

You have a Complimentary and Guest Check In.

Our reentry feature, take a pic of your guest who wants to exit the event and check then back in on reentry.

Login and explore all the great features.

If this is your first time accessing your account, follow these steps:

You can login to your account using your email used at purchase and password or your mobile number.

When using your mobile number, a code will be sent input the code and proceed.

Once you have logged in, you will be asked to create a pic code. With this pin code there is no need to log out of the app, once you have been dormant in the app for more than 30 minutes and try to access your wallet or purchase a ticket you will be asked to provide your pin code.

Login to the buyer's app and click on view ticket, then download your ticket. The option to transfer your ticket will appear. Once a ticket has been transferred the receiver will receive an email notifying them of the transfer. You have 48 hours to cancel the transfer; the ticket will be sent back to your account.

Make sure in the event description section when creating your event, you put as much relevant information as possible.

Make sure to display the location of your event.

In your ticket description input the time doors open, time doors close and the time the event ends.

Display an age disclaimer in your event description and ticket description.

Be transparent with your buyers to avoid misinformation.

Use your social media platform(s) to keep your buyers informed.

Use the email platform located in the attendee's tab to keep your buyers informed.

When a chargeback dispute is generated, the funds are automatically removed from the organizers account by the payment processor (PayPal, Payment Cloud).

A processing fee is attached to every chargeback dispute, this is also generated automatically by the payment processor.

Frontline Ticketing does not have the capability to waive, disrupt, or stop any of the above mentioned.

Frontline Ticketing does not store any debit/credit card information.

By federal law, Frontline Ticketing has to use an approved payment processor. This processor stores all your financial information.

By federal law, Frontline Ticketing does not have any access to view your entire debit / credit card information. Only the last 4 digits of the card and billing address is captured.

By federal law, any organizer who is a US citizen, green card holder or the name on the bank account used to deposit the funds of your event that generates sales of over $600 must submit their EIN or SSN information.

By clicking on the follow tab, anytime the organizer publishes an event you will be notified via email. This way you get any deals the organizer has to offer.

Login to your account.

On the side bar click on manage event then click edit event. On this page you will click edit event again and scroll to where the event date and time is located. There you will update the necessary information then scroll to the bottom of the page and click update.

Frontline ticketing has door management.

Our door management staff consist of a manager and scanning team members.

They are well trained professionals that can maneuver through our app to solve any issue that a buyer trying to gain access to the event might encounter.

To find out more on pricing and availability please email us at Marketing@frontlineticketing.com

Frontline ticketing has avenues for you to explore for marketing your event.

We have our banner display which is located on the home page or our website, it gives visibility to your event and easy access to buyers for purchasing a ticket by clicking on the ticket tab.

We can display your event on our digital billboard (This is located in Trinidad).

We can boost your event on our social media platforms.

To learn more please email us at Marketing@frontlineticketing.com

By creating your event and enabling the private function, your event will not be displayed on our home screen page.

You will have to manually send your event link to buyers.

Login to your account and click on dashboard.

Scroll to attendees and click on the tab.

Search for the event the person is going to attend and search for the person email.

Click on view ticket, there you will see the enable and disable function.

This function is only located on the website.

Login to your account and click on dashboard.

Scroll to attendees and click on the tab.

Search for the event the buyer is going to attend and search for the buyer's name or email. (We suggest searching for the buyer's email, since 2 persons can have the same name but not the same email).

Under the "more action" tab click on generate refund.

The guest list can be used at any time.

Login to your account and click on dashboard on the website, you can also login to the mobile app and click on event, at the footer of the app you will see the icon that says guest list.

When you add a guest, you can also leave a note, the information populates in real time and will alert the team member with a notification that a guest has been added, the guest can then be checked in manually by clicking checked in.

We know this will make any organizer extremely happy.