Refund Policy

Last Updated: October 22, 2025.

What constitutes a valid refund request?

A legitimate refund request occurs when the event's organizer fails to deliver on the promises made in the advertising. Event location, start time, and venue are what a buyer uses to determine if they want to attend an event. False advertising refers to any deviation from what was advertised when the buyer has purchased their ticket.

What constitutes an invalid refund request?

An invalid refund request is one made by a customer for a personal reason.

Inclement weather is not a valid refund request, as the organizer(s) have no control over the weather.

If the organizer has no location listed at the time of your purchase and the location is changed, a refund request is not valid.

Refund eligibility requirements, with or without a nonrefundable badge, including but not limited to:

Postponed Events
If an event is postponed, the event organizer is responsible for notifying all ticket holders via email with the updated event details.

  • A refund request must be submitted by the attendee.

  • If the refund request is denied, the attendee may submit a refund dispute for further review.

Change in Start Time
If the event’s start time changes after the buyer has completed their purchase, the event organizer must notify all ticket holders of the updated start time.

  • A refund request must be submitted by the attendee.

  • If the refund request is denied, the attendee may submit a refund dispute.

Delayed Start (More Than 3 Hours)
If the event start time is delayed by more than three (3) hours, attendees requesting a refund must provide clear photographic evidence with a visible date and time stamp showing that the event venue doors remained closed and attendees were not permitted to enter (tickets must not be scanned).

  • This documentation is required to support the refund request.

  • A refund request must be submitted by the attendee.

  • If the refund request is denied, the attendee may submit a refund dispute.

Event Stopped by Law Enforcement
If an event is stopped by law enforcement, attendees may request a refund under the following conditions:

  • The attendee’s ticket was not scanned, or

  • The attendee’s ticket was scanned less than two (2) hours before the event was stopped.

In such cases, attendees must provide clear photographic evidence with a date and time stamp showing that the event was stopped. If possible, include a photo showing law enforcement presence at the event.

All refund requests will be reviewed by the Event Organizer and may be declined at the organizer’s discretion if the criteria outlined for a valid refund are not met.

In the event a refund request is denied, the attendee has the option to submit a Refund Dispute, which will be reviewed and resolved by Frontline Ticketing management.

Note: All fees are non-refundable.

  • Approved refunds will be processed and credited to the bank credit/debit card used at the time of purchase. Funds will be deposited to your account within five (5) to ten (10) business days based on processing times of your financial institution. If you have not received your refund within the specified timeframe, please contact your financial institution.
  • The event ticket shouldn't be scanned for a refund request to be accepted. Your refund request is no longer valid if your event ticket was scanned, allowing you entry to the event.

Note: All fees are non-refundable.

Cancellation

  • Frontline Ticketing does not have the authority to cancel any event. The decision to cancel an event is solely at the discretion of the Event Organizer. In the event there is a cancellation all funds will be automatically refunded back to the buyer and credited to the bank credit/debit card used at the time of purchase.
  • Please be advised that funds cannot be transferred to another debit/credit card, or via cash App or Zelle payment.
  • In the event of a cancellation the event organizer is responsible for notifying ALL ticket holders via email.

Note: All fees are non-refundable.

Refund Dispute

If a buyer submits a refund request within the criteria of our refund policy and gets declined, they can now submit a refund dispute.

This will be reviewed by Frontline Ticketing Management, and a previously declined refund request can be reversed in the buyer’s favor.

Contact Information

Please contact the organizer for any event information.

Go to the event page under Event Details and use the listed contact email.

To contact Frontline ticketing please email us at Contact@frontlineticketing.com